Refund & Return Policy

At Nannool, customer satisfaction is important to us, and we aim to resolve issues fairly and transparently.

Returns

• Returns are accepted only if the item received is damaged, defective, or incorrect.
• Requests must be reported within 48 hours of delivery, along with clear photo or video proof.
• Items must be unused and in original condition.
  

Refunds

• Once approved, refunds will be processed to the original payment method or as store credit, subject to feasibility.
• Shipping charges are non-refundable unless the issue is our fault.
  

Cash on Delivery (COD) Orders

• Refunds for COD orders will be issued as a bank transfer or store credit, subject to verification.
• Customers who refuse COD deliveries without a valid reason may be restricted from placing future COD orders.
  

Non-Returnable Cases

• Damage caused after delivery due to mishandling
• Incorrect orders placed by the customer
  

All return and refund decisions made by Nannool will be final.