Terms and Conditions

By accessing or purchasing from Nannool, you agree to the following Terms & Conditions.

All prices are displayed in Sri Lankan Rupees (LKR) unless stated otherwise.
All orders are subject to stock availability.
We reserve the right to cancel or modify orders due to pricing errors, stock issues, delivery limitations, or suspected misuse.
Product images are for reference purposes only; actual items may vary slightly.

We accept online payments through approved payment gateways and Cash on Delivery (COD) for eligible locations.
Customers choosing COD must ensure availability at the delivery address and make full payment at the time of delivery.

We currently deliver within Sri Lanka only, subject to courier service coverage.
Orders are processed within 1–3 business days after payment confirmation or COD verification, excluding weekends and public holidays.
Estimated delivery timelines range between 2–7 business days, depending on location and external factors.
Shipping charges, if applicable, will be shown at checkout or communicated during order confirmation. Additional charges for remote areas will be informed in advance.
Delivery timelines are indicative and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Customers may cancel their orders before the order has been processed or shipped.
Cancellation requests must be submitted through our official communication channels.
Orders may be cancelled if delivery is not possible, payment fails, or the customer is unreachable.
Repeated refusal or failure to accept COD deliveries may result in the restriction of COD service.
Failed deliveries due to customer unavailability or incorrect address details may attract re-delivery charges.
Orders returned due to repeated failed delivery attempts may be cancelled without a refund of shipping charges.

Customers are responsible for providing accurate and complete delivery information.
Nannool will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Tracking details will be shared when available, depending on the courier service used.

Any damaged, defective, or missing items must be reported within 48 hours of delivery with photo or video proof.
Requests raised after this period may not be eligible for resolution.

For any queries related to orders, shipping, or these Terms & Conditions, please contact us through our official website or communication channels.